Tulong GrowWe're ready to help.
Have a question about Tulong Grow or your account? Our support team is on hand to help. Send us a message and we will reply as quickly as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in two minutes of conversation than in four messages.
Outside working hours
Messages sent in the evening or over the weekend are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate the account. Never send a password, a full card number or a one-time code — no member of our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |
Before you write in
Most questions already have an answer on the site, and checking first is usually faster than waiting on a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How the process works. — what happens after you sign up, step by step.
- Pricing — what is free and where a cost might appear.